We have been advised that the current distribtor of Universal, Sony and associated labels has gone into administration. They have been bought by DP World.
This will cause major problems for all music retailers. Expect delays.
We do carry a significant amount of stock but we will start to refund orders that we can not fill for pre Christmas delivery. Remember Last day for pre Christmas delivery is 20th December.
13 December 2024:
We are delighted to announce that DP World will be taking over all services at our Bicester site, previously operated by Utopia Distributed Services Ltd, and we are excited to share an update on our integration progress. Consolidating Operations: Our team, with the support of our entertainment clients, is diligently working to integrate Bicester's services into our broader network. While this complex and rapid transition presents some challenges, we are committed to minimising disruptions and ensuring a smooth experience. Important Changes: To facilitate a seamless transition, please be aware of the following: • Email Address Update (from Monday December 16th): All email addresses will transition to the "@dpworld.com" domain. Please update your contact information accordingly. We will provide updates for specific accounts with minor changes. Generic addresses may take slightly longer to transition. For immediate contact please call people directly or use “@DPWorld” email addresses linked to specific individual name. • Order, Return, Billing & Payment Processing: As we integrate the site, you may experience temporary delays in all these areas. We apologize for any inconvenience and appreciate your patience. • EDI Messaging: We've identified a temporary issue with EDI messaging and are actively working on a solution. We will provide further information and guidance on how to proceed soon. We value your partnership and are committed to keeping you informed throughout this process. We will continue to communicate regularly with updates and progress reports. DP World is excited to enhance its entertainment services through its acquisition of Utopia Distributed Services Ltd. We are dedicated to partnering with you to deliver exceptional and reliable services in the future. Thank you for your continued support. Sincerely, The DP World Team
